If you have looked through some of our most common questions and cannot find the answer to your own question please do contact our support team who would be happy to deal with your request. You can contact them here.
We DO NOT refund products in our free product collection. If you have purchased items from our signature collection, and want to refund please contact us. We do consider refund on an individual basis.
If your products have been delivered and it appears to be faulty please email us with proof of the damage and poor contraction and we will arrange for a replacement to be sent out to you.
We send items in multiple packages. Do not be alarmed if you have items missing from one package. The other items will come in other packages within the shipping timeframe.
If you would like to cancel your order you have 24 hours to do so. Contact us immediately if you would like to cancel. If you try to cancel after this it is likely that the products would have been shipped.
Your refund for a cancelled order will take 2-9 working days depending on your payment method.